Welcome to Corporatec (UK) Limited

Service Level Agreements

By designing an outsourced support model, we are able to add value and increase the reliability, availability and performance of your infrastructure. We provide all the necessary support, skills and management to take control and ownership of all IT related matters.

We offer agreements with a fixed monthly fee, pre-paid hours bundles or a pay as you go basis. We provide a blend of proactive and reactive support as well as remote and onsite services with all of our service agreements.

Our service model includes these works as standard,

  • 1st, 2nd and 3rd line support including Hardware repair & replacements.
  • Service Desk 7am to 7pm, Monday to Friday. Calls are answered & logged 24/7/365.
  • Data Back-up, Recovery & Archive.
  • Anti-virus and security update management.
  • Scheduled on-site maintenance visits.

Our service agreements include these proactive works as standard,

  • Infrastructure & Continuous Performance Monitoring.
  • Daily Analysis of Data Backups & Capacity Planning.
  • Hardware & Software Asset Register.
  • Staff Inventory.

How can we help you? To learn more or to arrange a free, no-obligation consultation with one of our qualified team, call
0845 130 7185 or email us today.

Value Added Services

Our account management team ensure quality and delivery within the service level agreement together with a program aimed at delivering constant improvement. Our service model includes these services as standard,

  • Hardware & software procurement
  • Software licensing registrations & renewals
  • IT inventory management & documentation
  • Third party maintenance agreement management
  • Vendor management
  • Technology Roadmap development
  • Network diagram & documentation
  • Financial reporting
  • Billing enquiries
  • Meetings and performance reports